THANK YOU FOR SHOPPING AT LOLITA DIY
We are committed to give you the best shopping experience and customer service. There are some GOOD POLICY that we hope to make you satisfied:
30-day money back guarantee
We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return the product for a refund.
Returns & Refunds
- Time of returns items is 30 calendar days from the date you received it.
- Keep original conditions of items: To be eligible for a return, your item must be unused and in the same condition that you received it. Keep all items in the original packaging. (All jewelry items, including gift/silver polishing cloth/modification kit/jewelry bag) and remain in the same original sellable conditions as when we shipped them to you.
- Return Shipment Tracking Number: A return with a shipment tracking number is a must. Please ensure that you provide a valid shipment tracking number for all returns.
- Return Address: please contact us for the most current return address before returning your orders. The address on the original shipping label cannot be used as the return address.
- Refunds to you: After receiving your return, we will recheck items and notify to you. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please note that the retail and wholesale restocking fee is 30% of the order, and the shipping fee will not be refunded.
If you have any questions on how to return your item to us, don’t hesitate to contact us.